Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

Orders are usually processed within 1–2 business days (excluding Sundays and public holidays).

Delivery typically takes 3–7 business days depending on your location. Remote areas may take slightly longer.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

You can cancel your order before it is dispatched. Once shipped, cancellation is not possible.

Please contact us immediately if you notice an error. We may not be able to modify the address once the order has been shipped.

Yes, COD may be available in selected locations. Availability will be shown at checkout.

While we aim for timely delivery, unexpected courier or weather delays may occur. We appreciate your patience in such cases.

If an order is refused at delivery, shipping and return charges (if applicable) may be deducted from any eligible refund.

Returns & Exchanges

Due to hygiene and safety reasons, we do not accept returns on opened or used products.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will arrange a replacement after verification.

Exchanges are only applicable for damaged or incorrect products. We do not offer exchanges for personal preferences or change of mind.

Approved refunds (if applicable) will be processed to the original payment method within 5–7 business days.

  • Opened or used products

  • Products returned without original packaging

  • Items damaged due to misuse

Discounts

No, only one coupon code can be applied per order unless otherwise mentioned.

Please check if the code has expired, does not meet the minimum order value, or has already been used.

Some offers may be valid only on selected products or collections. Details are mentioned in the promotion.

No, once an order is placed, discount codes cannot be applied or modified.

Refunds (if applicable) will be processed after adjusting the discount applied to the order.

Sale items may not be eligible for extra coupon codes unless clearly stated.