Privacy Policy

Last Updated: February 20, 2026

This Privacy Policy describes how Pearlvia Herbals Private Limited (CIN: U47722UP2025PTC239625), having its registered office at Ground Floor, Arshmah 8, Dhorra Mafi, Aligarh, Uttar Pradesh 202001, India (“Company”, “we”, “us”, or “our”), collects, uses, processes, stores, and discloses your personal information when you visit, use, or make a purchase from www.pearlviaherbals.com (the “Store” or “Services”).

Pearlvia Herbals operates this Store using Shopify’s ecommerce platform. In certain instances, Shopify may process your data as described in its own privacy documentation.

If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall govern with respect to personal information.

By using our Services, you consent to the practices described herein.

1. PERSONAL INFORMATION WE COLLECT

“Personal Information” means any information that identifies or can reasonably be linked to you.

We may collect the following:

1.1 Contact Information

  • Full name

  • Shipping & billing address

  • Phone number

  • Email address

1.2 Financial & Transaction Information

  • Payment method details

  • Transaction history

  • Order details

  • Refund & return records

Note: Full card details are processed securely by payment gateways. We do not store complete card numbers.

1.3 Account Information

  • Username

  • Password

  • Account preferences

  • Wishlist/cart activity

1.4 Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Time zone

  • Log data

1.5 Usage Data

  • Pages visited

  • Products viewed

  • Time spent on website

  • Interaction with advertisements

1.6 Communication Data

  • Customer support inquiries

  • Reviews & feedback

  • Marketing responses

1.7 B2B Data (Future Expansion)

For distributors or wholesale partners:

  • GST details

  • Business registration data

  • Trade license information

  • Authorized representative details

2. SOURCES OF DATA COLLECTION

We collect data:

  • Directly from you (orders, registration, communication)

  • Automatically via cookies & tracking tools

  • From Shopify platform

  • From payment gateways

  • From marketing & advertising partners

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

3.1 Order Processing

  • Process payments

  • Ship products

  • Manage returns & refunds

3.2 Account Management

  • Maintain user accounts

  • Send order updates

3.3 Marketing & Advertising

  • Send promotional emails

  • Send SMS/WhatsApp marketing (where consented)

  • Show retargeted advertisements

  • Recommend products

3.4 Fraud Prevention & Security

  • Detect chargeback abuse

  • Prevent fake COD orders

  • Investigate suspicious transactions

3.5 Legal Compliance

  • Comply with taxation and accounting laws

  • Respond to government requests

  • Enforce our Terms

4. COOKIES & TRACKING TECHNOLOGIES

We use:

  • Cookies

  • Shopify analytics

  • Meta Pixel

  • Google Analytics

  • Retargeting technologies

These help us:

  • Improve user experience

  • Personalize marketing

  • Analyze website performance

Users may disable cookies in browser settings, though some functionality may be affected.

5. HOW WE SHARE INFORMATION

We may share your information with:

  • Shopify (platform provider)

  • Payment gateways

  • Courier & logistics partners

  • Cloud hosting providers

  • Marketing & advertising platforms

  • Government authorities (when legally required)

We do not sell your personal information.

6. RELATIONSHIP WITH SHOPIFY

Our Store is powered by Shopify. Shopify may process your personal data to:

  • Provide hosting

  • Improve platform services

  • Enable enhanced features

Shopify’s own privacy policy applies to data processed by them.

7. INTERNATIONAL DATA TRANSFERS

As part of future international expansion, your data may be processed outside India.

Where required, we rely on legally recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8. DATA SECURITY

We implement reasonable technical safeguards including:

  • SSL encryption

  • Secure servers

  • Restricted access control

  • Secure payment gateway integrations

However, no online transmission is 100% secure.

9. DATA RETENTION

We retain data:

  • For order fulfillment

  • For tax and legal compliance

  • For fraud prevention

  • For dispute resolution

Data may be anonymized or deleted when no longer necessary.

10. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.

11. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Withdraw marketing consent

  • Request data portability

Requests may be made at:

support@pearlviaherbals.com

We may verify your identity before processing requests.

12. MARKETING PREFERENCES

You may unsubscribe from promotional emails via the unsubscribe link.

Even if you opt-out of marketing, we may still send transactional emails (order confirmations, shipping updates).

13. FRAUD & ABUSE MONITORING

We reserve the right to:

  • Retain transaction data for fraud detection

  • Share necessary data with payment providers during chargeback disputes

  • Block high-risk accounts

14. COMPLAINTS

If you have concerns about how your data is handled, you may contact us.
You may also approach appropriate regulatory authorities as permitted under law.

15. POLICY UPDATES

We may update this Privacy Policy from time to time.
Continued use of Services after updates constitutes acceptance.

16. CONTACT DETAILS

Pearlvia Herbals Private Limited
Ground Floor, Arshmah 8
Dhorra Mafi
Aligarh, Uttar Pradesh 202001
India

📧 support@pearlviaherbals.com
📞 +91-75058-70496